Cancellations are possible only until the order is dispatched from us. Please contact our customer care team on 9636487314 (10AM - 6 PM) or mail us at vanshikajewels@gmail.com for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped

Each and every product (Jewelry) of Vanshika jewels is exclusive and handpicked and hence the chances of a bad quality/defective product is almost nil. We get the jewellery manufactured and only then put it up for picture and sale so to make sure our customers receive exactly what they see on the website

We are not providing any refund services also if you found any defect in the product we can exchange it within 5 days

We are not providing any refund on the products.

1) Exchanges will be accepted only if the product is completely damaged in transit or completely different from what was ordered. The customer should inform us of the issue within 5 days of the receipt of the product for us to accept the exchange. For Minor colour, design variations, in the products from the photograph shared on the website it would NOT be eligible for a exchange. We will dispatch the order ONLY if we have got the same product as ordered by you else we will NOT ship the order. 

2) Please note that for any minor damage or defect like pearl missing, twisted chain, small bent in the earring stem, Necklace link opened while transit we will attended to immediately and replacement with same item(intact) will be provided without any additional charges. For all such minor issues like one stone chipped out, pearl missing, twisted chain, string attachment coming out (the string or rope is coming out of necklace ) etc, NO refund is applicable. Vanshika Jewels Management will have the final say on decision of exchange and replacement

3)  For any other return reason NOT stated above there will be NO refunds in any case without any exceptions. For the same a credit note will be issued to the customer. Vanshika Jewels Management decision is final in all respect.

4)Customers need to send the item to us via courier(in an unused new condition only), once we receive the product back in a saleable condition, they are liable for exchange/return.

5) The credit note/ exchange will be processed only after the original product is received back to us in a saleable condition

6) Replacement of a returned product is subject to availability of stock. If the product is out of stock, the customer will be given a credit note of the amount to apply on their next purchase

Kindly inform us of the issue with the product by whatsapp on 9636487314  (10 AM - 6 PM) or mail us at vanshikajewels@gmail.com